Refund Policy

Government & Third-Party Fees

Many business setup and corporate services include fees paid directly to government authorities, Free Zone authorities, immigration departments, banks or other third parties. These amounts are generally non-refundable once paid or submitted.

This includes, where applicable:

• Government and Free Zone authority fees
• Immigration and visa-related fees
• Medical examination and Emirates ID-related fees
• Commercial licence and registration fees
• Legalisation, notarisation and attestation fees
• Bank charges and transaction fees
• Currency conversion or payment-processing charges

Once these amounts have been paid to or submitted to the relevant authority or third party, Premier Zone cannot recover or refund them.

Professional Service Fees

Professional service fees cover the time, expertise and administrative work involved in handling your engagement. Refund eligibility depends on when a cancellation is requested and how much work has already been completed.

Force Majeure & Regulatory Delays

Premier Zone works to complete services within the expected timelines communicated at the beginning of an engagement. However, some processes depend on government authorities, regulators, banks and other third parties that are outside our control.

Refunds will generally not be provided for delays, additional requirements, changes or rejections resulting from regulatory or government decisions, including changes to immigration requirements, tax or registration rules, security checks, banking requirements or other official procedures.

Where circumstances outside our reasonable control affect the timing or outcome of a service, we will keep you informed and advise you on the available next steps.

Submitting a Formal Review Request

If you believe your circumstances require a review of a refund or cancellation request, you may submit a formal request for consideration.

Please:

• Submit your request in writing to your designated account manager.
• Clearly explain the service involved and the reason for your request.
• Provide any relevant payment, agreement or transaction details.
• Include supporting information where appropriate.